Grievance Redressal

Most problems are solved fastest by messaging us on WhatsApp, we usually reply within 30 minutes during working hours. If something has not been resolved to your satisfaction, you can escalate it formally to our Grievance Officer, appointed under the Consumer Protection (E-Commerce) Rules, 2020.

Grievance Officer

• Name: Siddharth Ambaliya
• Designation: Grievance Officer
• Email: siddharth@sasselectronics.com
• Phone: +91 94280 78036
• Address: 40, Ranglaxmi Society, Surat, Gujarat 394107, India

What happens when you complain

We will acknowledge your complaint within 48 hours of receiving it, and resolve it within one month. If we need more information from you we will ask promptly rather than letting the clock run down. Please include your order number so we can find the order without going back and forth.

If you are still not satisfied

You may approach the National Consumer Helpline on 1915, or file a complaint through the consumer grievance portal at consumerhelpline.gov.in. We would much rather resolve it directly, but it is your right and we will not obstruct it.